Email support@myrsa.in with the Subject line: ' Refund Claim Request' from your registered email ID. Include the following items in your email: A detailed description of the incident, a link to your profile or profile ID, a link to the listing or listing ID, other supporting information such as notes and photos that support your claim. A Myrsa Customer Experience Manager will reply to your email to initiate an investigation and a refund in case eligible. All eligible refunds to be processed within 14 business days of receipt of claim.