Spaces listed on Myrsa must meet minimum quality standards regarding safety, access, and cleanliness, and they should be consistent with the description provided in the listing. If a renter pays for a booking and finds that these minimum quality standards aren't met, the renter may be eligible for a refund. This refund policy allows the renter to file a claim against the space owner to initiate a refund. Myrsa will mediate this investigation and serve as the final arbiter of a decision. To submit a valid claim and initiate the investigation, you must: File a claim within 24 hours of end of booking.