If a renter pays for a booking and finds that these minimum quality standards aren't met, the renter may be eligible for a refund. This refund policy allows the renter to file a claim against the space owner to initiate a refund. Myrsa will mediate this investigation and serve as the final arbiter of a decision. To submit a valid claim and initiate the investigation, you must: File a claim within 24 hours of end of booking. Email support@myrsa.in with the Subject line: 'Refund Claim Request' from your registered email ID.